Privacy policy

1. Data Controller

For any questions related to this Privacy Policy or the processing of your personal data, you can contact us by email at: contacto@eliaatelier.com.

2. Purposes of Processing

The personal data provided by the user may be processed for the following purposes:

managing, processing, and delivering orders placed through the website
managing inquiries, requests, returns, or issues
providing the services offered through the website
sending communications related to order status, confirmations, and issues
sending commercial communications, promotions, or newsletters, provided there is consent or a valid legal basis
complying with applicable legal obligations
3. Legal Basis

The legal basis for processing personal data will depend on the specific purpose and may consist of:

the performance of a contract or the application of pre-contractual measures
the user's consent
compliance with legal obligations
legitimate interest, when applicable and respecting the user's rights

The user may withdraw their consent at any time by writing to contacto@eliaatelier.com.

4. Data Retention

Personal data will be retained for the time necessary to fulfill the purpose for which it was collected and to address any potential legal liabilities.

5. Data Recipients

We may share or allow access to the user's personal data to third parties when necessary for the proper provision of services, including technology providers, payment platforms, logistics operators, communication tools, and other service providers related to the store's operations.

These third parties will process the data in accordance with applicable regulations and according to their role as data processors or independent controllers.

6. International Data Transfers

If certain services are provided by providers located outside the European Economic Area, we will adopt the appropriate safeguards required by current regulations to protect the user's personal data.

7. User Rights

The user has the right to:

access their personal data
request the rectification of inaccurate or incomplete data
request the erasure of their data where applicable
request the restriction of processing
object to processing
request data portability where applicable

To exercise these rights, you can write to contacto@eliaatelier.com.

Likewise, if you believe that your rights have not been properly addressed, you may file a complaint with the competent supervisory authority. In Spain, this authority is the Spanish Data Protection Agency (AEPD).

8. Security

We adopt appropriate technical and organizational measures to protect personal data against loss, alteration, unauthorized access, or improper processing.

9. Marketing Communications and SMS

If the user provides their telephone number and gives their consent, they may receive SMS communications related to order status, abandoned cart reminders, promotions, commercial offers, or feedback requests.

Users may unsubscribe at any time by following the instructions provided in the messages or by writing to contacto@eliaatelier.com.

10. Modifications

We reserve the right to modify this Privacy Policy to adapt it to new legislation, case law, or changes in the website's operation.